PROTECTION OF PERSONAL DATA UNDER THE GDPR  

This website collects personal data necessary for the administration and operation of some of our services.

The website owner (the data controller) complies with Spain’s Organic Law 3/2018 of 5 December on Personal Data Protection and the Guarantee of Digital Rights (LOPDGDD), Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR) and all other applicable legislation, and is committed to the lawful and appropriate use and processing of users’ personal data.

In accordance with Article 13 of the GDPR and Article 11 of the Spanish Organic Law on Personal Data Protection and Digital Rights (LOPDGDD), this Privacy Policy applies to the processing of personal data by AJ AGENT REAL, S.L as controller. It covers data provided by users and/or clients (natural persons) when requesting information or contracting services and/or products offered through this website, as well as data collected in any section of the site.

Identity of the data controller:

Data controller: AJ AGENT REAL, S.L

Registered office: AVENIDA MAESTRO JOSE GARBERÍ SERRANO 11, UNIT 1

Tax ID (NIF): B42690198

Phone: 965947099

Email: admin@amayadomus.com

1. PURPOSES OF THE PROCESSING OF YOUR PERSONAL DATA

Your personal data will be used generally to manage and monitor the commercial relationship between you and the data controller and, specifically, for the following purposes:

To manage users’ full access to, and proper use of, the services and/or products.

To communicate with users in response to incidents, requests, comments and questions submitted through our services and/or products or website contact forms, including by email and/or telephone.

To provide, update, maintain and protect services and/or products and activities.

To offer new services and/or products, special offers or updates.

Where applicable, to manage recruitment processes for employees and/or collaborators.

Communications: We may send you emails, messages and other communications concerning our services and/or products, technical matters and changes to them. These communications form part of the services and/or products and cannot be opted out of.

Marketing communications, where applicable: We may use your personal data to contact you electronically or by other means to carry out surveys, gather feedback on our services and occasionally inform you of changes, important developments, offers and promotions concerning our services and/or products or those of related third parties. Users must separately and expressly consent to any such marketing offers and may withdraw consent at any time via the unsubscribe option provided in the communication or through their account preferences.

We will not process your personal data for purposes other than those described above unless required by law or by a court or administrative authority for a different purpose.

2. RETENTION PERIOD

Personal data provided will be retained and processed for as long as the service and/or product relationship continues, and for the periods required by laws applicable to the data controller. This is without prejudice to the right to exercise data protection rights, including access, rectification, erasure, objection, restriction, portability and the right not to be subject to automated individual decision-making.

The personal data of people interested in receiving information about services and/or products will remain in the system until they request its erasure.

3. LEGAL BASIS FOR PROCESSING

AJ AGENT REAL, S.L processes your personal data on the following legal grounds: the data subject's consent (1), performance of a contract or pre-contractual steps (3), and legitimate interest (2).

The data subject's consent for the purposes described above, which will be requested:

Before processing your data,

During the customer registration or contracting process or

When sending marketing communications from AJ AGENT REAL, S.L

When requesting information, you are asked to provide voluntarily the personal details needed to respond. You may choose not to provide these details or may subsequently withdraw your consent to their processing. If you do not provide the required information, we may be unable to handle your request. Withdrawal of consent will not affect processing lawfully carried out before the withdrawal.

AJ AGENT REAL, S.L needs to process data to perform a contract to which the data subject is a party or to take pre-contractual steps at the data subject's request.

AJ AGENT REAL, S.L's legitimate interest in maintaining and strengthening relationships with clients and/or users and better meeting their previously expressed expectations and interests, for example by improving services and/or products, handling requests, enquiries and complaints, offering products similar to those purchased, and providing information about current promotions and discounts. The foregoing is without prejudice to AJ AGENT REAL, S.L's other obligations concerning electronic commercial communications under Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.

AJ AGENT REAL, S.L considers that, by providing personal data, the data subject warrants their accuracy, currency and truthfulness, accepts responsibility for them and expressly consents to their processing for the purposes described above.

4. RECIPIENTS OF DATA DISCLOSURES OR INTERNATIONAL TRANSFERS

As a general rule, AJ AGENT REAL, S.L will not disclose your personal data to third parties unless required to do so by law or expressly authorised by you when using our services and/or products.

AJ AGENT REAL, S.L will not transfer personal data collected through this website internationally, except in the following cases:

Where the international transfer of data is necessary to perform a contract or take pre-contractual measures to which the data subject is a party.

Where the international transfer of data is required by applicable law.

Where an international transfer of data takes place with the data subject's express consent.

Where an international transfer of data occurs because the website is hosted on servers located outside the European Economic Area.

In any event, where international data transfers may occur, AJ AGENT REAL, S.L will verify that the receiving country guarantees an adequate level of protection in accordance with current legislation.

5. DATA SUBJECTS’ RIGHTS.

Data protection legislation gives you the right to request access to, rectification or erasure of your personal data (the “right to be forgotten”), to object to or restrict processing, to data portability and not to be subject to individual automated decision-making. These rights are explained below.

Right of access: Allows data subjects to obtain confirmation and information about their personal data being processed.

Right to rectification: Allows errors to be corrected and inaccurate or incomplete personal data to be amended.

Right to erasure: Allows data subjects to request the deletion of their personal data when they are no longer needed to provide the service.

Right to object: Allows data subjects to oppose or request an end to the processing of their personal data, except where overriding legitimate grounds apply or processing is needed to establish, exercise or defend legal claims. In such cases, the data will be restricted for the relevant period.

Right to object to advertising: Data subjects may object to receiving marketing communications and may withdraw their consent at any time.

Restriction of processing: In certain circumstances, data subjects may ask for processing of their data to be restricted. In such cases, the data will be retained only for the establishment, exercise or defence of legal claims.

Data portability: Data subjects may request to receive the personal data concerning them that they have provided to us or, where technically feasible, have it transferred to another controller of their choice in a structured, commonly used and machine-readable format.

Right not to be subject to automated individual decision-making (including profiling): Data subjects have the right not to be subject to decisions based on automated processing that produce legal effects or similarly significantly affect them.

Right to withdraw consent: The data subject may withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of the rights described above, please contact us using the details provided in the section 'Identification of the personal data controller'. Include your full name, Spanish identity card number (DNI), postal and/or email address, and specify which right you wish to exercise and under what circumstances. We may request additional information to verify your identity.

Right to lodge a complaint with a supervisory authority: AJ AGENT REAL, S.L also informs you that you may lodge a complaint with the Spanish Data Protection Agency (www.agpd.es) if you believe the processing does not comply with applicable law.

6. ADDITIONAL INFORMATION

Minors

AJ AGENT REAL, S.L recommends that this website be used by people over 18. If children under 14 access the site, consent from their parents, guardians or legal representatives is required before their personal data may be processed. Those adults are solely responsible for the content minors may access when visiting the website.

Social media

AJ AGENT REAL, S.L may maintain profiles on various social networks. Users may also be able to access private areas of this website using social media accounts instead of a separate username and password. Where users provide personal data through their social media account and/or profile, they are informed that the social network is responsible for processing conducted by that network, unless other conditions are expressly stated for a particular processing activity.

Retention of certain data

AJ AGENT REAL, S.L states that, in accordance with Spanish Law 25/2007 of 18 October on the retention of data relating to electronic communications and public communications networks, it must retain certain traffic data generated during communications and make such data available to the competent authorities when the statutory conditions are met.

Registered details

Our servers automatically collect information when users access our websites. These logs may include their IP address, device identifier, operating system and device settings, among other details.

Security measures

The website owner (the data controller) has implemented the technical and organisational security measures needed to protect your personal data against alteration, loss, unauthorised processing or access, taking account of current technology, the nature of the data held and the risks posed by human action or by physical or natural causes. Further measures have been introduced to safeguard the confidentiality and integrity of information within the organisation. Processes are continuously monitored, reviewed and assessed to ensure respect for data privacy.

Cookies

Our website uses first-party and third-party cookies. You can find detailed information about cookies in our Cookie Policy.